Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hotwaveus01@outlook.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refund Process

Refunds are issued only after we receive and inspect the returned item.  If approved, we will process the refund within 1-5 business days,you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hotwaveus01@outlook.com.

1. Return Conditions

We accept returns under the following conditions:
• If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order. Please contact us via email before initiating the return.
• Returned products must be in their original packaging, include all accessories, and be free of visible damage or excessive wear and tear.

Exceptions – Returns will NOT be accepted in the following cases:
• The product shows clear signs of human damage.
• Customized products.
• Any other items explicitly marked as non-returnable.

Please note:

• This return policy applies only to purchases made directly through hotwavestore.com. If you purchased from a third party, return terms may vary.
• Policies may differ by country due to local regulations and other factors.

Return Shipping Costs:
Please note that If the return or exchange is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

•Default Return Address:YHE Logistic Inc
YHE Logistic Inc
4560 HAMNER AVE
EASTVALE, CA 91752-1038 US

Important: We do not accept any exchanges or returns without prior authorization.